Connecting professionals across public services to deliver better results.
Add and maintain client contact details
Practitioners are able to quickly and easily maintain their list of clients in the tool. It is simple to update, ensuring that all practitioners have access to the most up to date information at all times.
See at a glance which agencies are working with their client and how to contact them
Patchwork reveals the hidden network of practitioners working with a client meaning users are able to instantly know who they should be contacting to join up the services they provide.
Invite others into the team working with their client
Practitioners can spend lots of time trying to find the right person, team, or organisation to refer their client to. Using Patchwork, practitioners can browse a growing network of agents and agencies, and invite others in to a team in a matter of clicks.
Maintain their own contact details so that others have the best means of getting in touch
Everyone works differently. Patchwork allows users to update their own profile, allowing them to share useful information with others easily. This can include information that can support people working together across agencies, including preferred method of contact and hours or days worked.
Alert others when they have concern about a client
Likewise it’s not always easy for practitioners to alert one another about niggling concerns that they have about a client. Patchwork allows practitioners to flag to one another when they feel that a client needs extra attention.
See a summary of activity that has taken place for clients since last login
Practitioners are often dealing with high and complex caseloads. Patchwork makes it easy to see, at a glance, what activity has taken place since last login. This includes others joining or leaving a team, raising concerns about a client, and editing a client’s data.
Design and Change
We believe that the only way to make something truly usable is to involve the people who will use it in its creation. Patchwork was designed this way from the start, working with practitioners in Westminster and Staffordshire who have helped us to hone in on what is truly useful for them.
Co-design is central to the culture and ongoing development of Patchwork. Ensuring that we continuously listen and learn from user feedback, and incorporate suggestions back in to the future development, is an important aspect of our approach.
Understand the full picture
Sometimes just knowing who else is working with a client will help a practitioner to better understand how they play a part in providing support and how they can do an even better job. Understanding the full picture means connections aren’t missed and information can be shared more effectively at the right time in the right way.
When a practitioner knows who the whole team working with their client is, it’s much easier to co-ordinate their efforts, before a situation escalates and requires an intervention. Ultimately, getting the right people involved earlier leads to a better outcome for the individual.
Traditional agency silos can be broken down quickly by practitioners just having easy access to each other’s contact information. Then, having worked together once, they can build relationships across organisations, helping to deliver services to other clients better too.
Ultimately, Patchwork has been designed to make life easier for practitioners – so that they don’t have to spend a lot of time calling around organisations trying to find out if other agencies are involved with their client. It means less time at their desk, and more time to spend with their clients.
Work With Us
We are keen to work with authorities who want to approach and deliver complex public services in a different way.Patchwork is currently being used to support multi-agency working with children and vulnerable adults – but it has the potential to be used anywhere where it would help frontline staff to have visibility of the other agencies or practitioners working with their clients. This may include areas such as homelessness, domestic violence or probation services.
If you’re currently looking at how to support multi-agency working in your area, please contact us for a chat about how and where Patchwork might help.
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