Patchwork has been designed to make life easier for practitioners for the benefit of their clients.
Some people prefer to use it as a super-charged phonebook, reducing the time spent calling around organisations trying to find out if other agencies are involved with their client.
Others prefer using attentions to keep in touch with their colleagues at other organisations. There’s no wrong way to use Patchwork.
What all of the people using Patchwork share in the common is the need for Patchwork to help them get their tasks done quickly and efficiently.
Our latest improvements – inspired by conversations with users and watching them use the system – help ensure Patchwork is easy to use, whichever way you use it.
Clear next steps and support
We’ve introduced banners to the main pages in Patchwork to help both new and existing users see at-a-glance how Patchwork can help them and their clients.
Be the first to know via automated email alerts
Patchwork’s not an “every day” tool — it’s there when you need it. By taking a few seconds to connect to your clients on Patchwork you’ll ensure that you’re automatically alerted via email about important updates. These include whenever colleagues join or leave your client’s team or when they have important information to share with you.
Connect to clients easily with improved search
We’ve tweaked the search feature in Patchwork to provide you with more accurate results in a clearer display. This makes it easier to find the client, colleague or organisation you’re looking for.
Responding to user feedback, our Australian users now see statewide results first. Users can then filter results by their local areas to help find the most relevant local information.
Simplified sign-on for easy access when you need it
There’s few things more frustrating than forgetting your password and then having to go round the houses just to try and reset it.
We’ve simplified the password reset process to ensure that you can use Patchwork when you need it.
What do you think?
Please remember, we’re always interested to hear what you think about Patchwork. Let us know if you have any comments or feedback on the system.
The more you know about your clients, the easier it is to help them. Find out who’s connected to your clients
Happy holidays from the Patchwork Team