A simplified design to bring you quicker results

We’ve streamlined Patchwork to make it smoother and speedier to connect with the other professionals who are supporting your clients.

These recent improvements cover several core features of Patchwork including;

  • Signing up as a new user
  • Finding your clients
  • Adding your clients
  • Viewing your client’s team of practitioners


Straightforward sign-up

We’ve made it simple for new users to activate their Patchwork accounts and discover the other professionals working with their clients.

This includes clearer email invites explaining what Patchwork is and how to get started. We’ve also added an interactive walkthrough to help new users find their first clients.

New users now experience a guided walkthrough to help familiarise them with how Patchwork can help their client

New users now experience a guided walkthrough to help familiarise them with how Patchwork can help their client


Fewer steps to see your connections

You can now connect to your clients even faster as we’ve added the option to join their team directly from the search results screen.

It’s now also quicker to add your clients to Patchwork if they are not already part of the network. We’ve made adding clients a seamless step from the search process to help as many of your clients benefit from the joined up support that Patchwork enables.

New Add Client Screen

It’s now easier to add your client if they aren’t already on Patchwork


Clearer view of your client’s team

We’ve redesigned the client pages to help you see at-a-glance the other professionals and organisations involved in your client’s life.

We’ve brought the other professionals contact details front and centre, as well as the option to email the entire team with a click. This is great for arranging multi-agency meetings or sharing updates about your client.

New client team page

Get a quicker overview of your clients team and how to contact them with the re-designed client pages


We hope these changes will help make it easier for you to use Patchwork to join up the support for your clients.

Please get in touch with us at support@patchworkhq.com if you have any questions, feedback or suggestions.

The Patchwork Team

Patchwork now helps you see search results closer to home

We’re excited to share the news about our latest updates to Patchwork which make it easier for you to find relevant information:

Discover local information first
As part of our latest Australian update to Patchwork, we’ve made it easier for you to find your clients — as well as other local professionals and agencies working with them.

Anytime you perform a search on Patchwork, you’ll now first be shown relevant results within the local Council areas inside your District. If you don’t find what you’re looking for, you can easily expand these search results to cover a larger area.

Patchwork Local Area Default Search View

Patchwork now searches in your local areas first


If you’re already a member of any clients’ teams on Patchwork, you will be automatically allocated to the same local areas as they are. You can ensure that you always see the most relevant search results by simply logging into your Patchwork account and editing your profile to choose the areas you’re most interested in.


Slicker experience on smaller screens
As well as improving search capabilities, we’ve also improved site design so that it works better on smaller screens and mobile devices. This helps making using patchwork much smoother on tablets, laptops, and smartphones.

The main way we made this happen was by replacing clunky lists of information with easy-to-read cards that resize to fit the screen you’re using — so you may notice that a few pages look different the next time you log in.

Patchwork Responsive Card Display

New responsive design makes it easier to use Patchwork on smaller screens

Clear picture of connections for local leads
Finally, we’ve also provided local administrators with a much clearer picture of how our network of professionals connected by Patchwork is growing by allowing them to break down data by local council areas. This means that they can now better spot opportunities to grow the network.

Admin Dashboard Area Filter

Admins can now see data breakdowns for a local area

What do you think?

Please remember, we’re always interested to hear what you think about Patchwork. Let us know if you have any comments or feedback on the system.

And remember, you can use Patchwork every day to:

  • Find practitioners and agencies in the handy ‘phone book’
  • Add clients and invite workers to join your clients’ teams
  • Invite new colleagues to use Patchwork
  • Raise an attention for a client you are working with

Warm regards,

The Patchwork Team

Creating Confidence in Data Sharing

Patchwork: Creating Confidence in Data Sharing

We read with interest about a report that claimed sensitive information about vulnerable children is at risk due to ‘insecure’ links between fostering agencies and councils.

The report, commissioned by the Information Commissioner’s Office (ICO), found that appropriate staff training relating to the management of personal information is lacking, while sensitive data on mobile devices such as laptops and memory sticks often remains unencrypted.

While the report was focussed specifically on those agencies involved in fostering and adoption some of the findings can be applied more broadly to the social care sector where there is a mixture of paper, applications and devices all holding very sensitive information about people.

These kind of warnings (and the associated fines for sensitive data breaches) often scare front line workers into not sharing information at all.  One consequence of this is a kind of paralyisng effect where practitioners are so concerned they withhold information, or are reluctant to share the right information at the right time.

We have been privileged to work with lots of organisations operating in this sphere struggling with this tension between the duty to protect data and the duty to share data in their work to keep clients safe.  And our sense and this is backed up by a number of serious case reviews is that often the signs that something is wrong or about to go wrong for a client exist out of the “care system” and are noticed in the more universal services.

Often it is someone from a children’s centre that notices a steady flow of different people picking up little Johnny every day, or that mum perhaps is struggling on a more consistent basis.  It maybe the school nurse who notices that a child is hungry constantly.

The story we hear and the evidence we see is that there is large benefit in including as wide a network as possible around a client, to get to the weak signals in a communications network, quickly. It is these kind of crucial information shared among these networks that might otherwise get missed, from people who are less regularly in contact with clients.

At a time when resources are strapped and money is tight, this leads to significant challenges and pressure at the interchange between local authorities, independent providers, and their clients.  Having worked with many organisations, not just in the UK, it is one of the first concerns raised by front line workers: “How will I know who I can share information with?”

All of our clients, from social workers through to fostering and adoption agencies, handle significant amounts of personal data about vulnerable people and are required to share this information with other relevant agencies.  Often practitioners are looking for some rules to stick to – if it’s X type of case then you are able to let let organisations A, B and C know.

It seems to us that no two families are the same and there are no processes that will account for every scenario.  Of course, advice, policies, secure infrastructure and guidance are all important.  But ultimately, it is the front line worker themselves who needs to be supported in making the decisions.  They need to be thinking about intent.  Who am I giving this data to, why and how?  Is it reasonable? What are the risks? And then their organisation needs to trust them to get this call right.

Until our front line workforce is comfortable and confident operating like this, we will stay in this paralysed space.

Digital social care tools should hold the minimum amount of data possible to make sure practitioners are confident that data is held securely in the cloud, so no sensitive data goes on to mobile devices like laptops or unencrypted memory sticks.

We need more systems, like Patchwork, that give practitioners the confidence that their client’s data is secure. They will be empowered to work more effectively with others, safe in the knowledge that any sensitive data is safe and letting them get on with their jobs – looking after the vulnerable people themselves, not just their data.