Discovering valuable information in minutes, not hours

Patchwork has been designed to make life easier for practitioners for the benefit of their clients.

Some people prefer to use it as a super-charged phonebook, reducing the time spent calling around organisations trying to find out if other agencies are involved with their client.

Others prefer using attentions to keep in touch with their colleagues at other organisations. There’s no wrong way to use Patchwork.

What all of the people using Patchwork share in the common is the need for Patchwork to help them get their tasks done quickly and efficiently.

Our latest improvements – inspired by conversations with users and watching them use the system – help ensure Patchwork is easy to use, whichever way you use it.

Clear next steps and support

We’ve introduced banners to the main pages in Patchwork to help both new and existing users see at-a-glance how Patchwork can help them and their clients.

New banner on the dashboard

Be the first to know via automated email alerts

Patchwork’s not an “every day” tool — it’s there when you need it. By taking a few seconds to connect to your clients on Patchwork you’ll ensure that you’re automatically  alerted via email about important updates.  These include whenever colleagues join or leave your client’s team or when they have important information to share with you.


Automated alert emails for important client updates


Connect to clients easily with improved search

We’ve tweaked the search feature in Patchwork to provide you with more accurate results in a clearer display. This makes it easier to find the client, colleague or organisation you’re looking for.

Responding to user feedback, our Australian users now see statewide results first. Users can then filter results by their local areas to help find the most relevant local information.
More accurate search results

Simplified sign-on for easy access when you need it

There’s few things more frustrating than forgetting your password and then having to go round the houses just to try and reset it.

We’ve simplified the password reset process to ensure that you can use Patchwork when you need it.


What do you think?

Please remember, we’re always interested to hear what you think about Patchwork. Let us know if you have any comments or feedback on the system.

The more you know about your clients, the easier it is to help them. Find out who’s connected to your clients

Happy holidays from the Patchwork Team

A simplified design to bring you quicker results

We’ve streamlined Patchwork to make it smoother and speedier to connect with the other professionals who are supporting your clients.

These recent improvements cover several core features of Patchwork including;

  • Signing up as a new user
  • Finding your clients
  • Adding your clients
  • Viewing your client’s team of practitioners


Straightforward sign-up

We’ve made it simple for new users to activate their Patchwork accounts and discover the other professionals working with their clients.

This includes clearer email invites explaining what Patchwork is and how to get started. We’ve also added an interactive walkthrough to help new users find their first clients.

New users now experience a guided walkthrough to help familiarise them with how Patchwork can help their client

New users now experience a guided walkthrough to help familiarise them with how Patchwork can help their client


Fewer steps to see your connections

You can now connect to your clients even faster as we’ve added the option to join their team directly from the search results screen.

It’s now also quicker to add your clients to Patchwork if they are not already part of the network. We’ve made adding clients a seamless step from the search process to help as many of your clients benefit from the joined up support that Patchwork enables.

New Add Client Screen

It’s now easier to add your client if they aren’t already on Patchwork


Clearer view of your client’s team

We’ve redesigned the client pages to help you see at-a-glance the other professionals and organisations involved in your client’s life.

We’ve brought the other professionals contact details front and centre, as well as the option to email the entire team with a click. This is great for arranging multi-agency meetings or sharing updates about your client.

New client team page

Get a quicker overview of your clients team and how to contact them with the re-designed client pages


We hope these changes will help make it easier for you to use Patchwork to join up the support for your clients.

Please get in touch with us at if you have any questions, feedback or suggestions.

The Patchwork Team

Patchwork now helps you see search results closer to home

We’re excited to share the news about our latest updates to Patchwork which make it easier for you to find relevant information:

Discover local information first
As part of our latest Australian update to Patchwork, we’ve made it easier for you to find your clients — as well as other local professionals and agencies working with them.

Anytime you perform a search on Patchwork, you’ll now first be shown relevant results within the local Council areas inside your District. If you don’t find what you’re looking for, you can easily expand these search results to cover a larger area.

Patchwork Local Area Default Search View

Patchwork now searches in your local areas first


If you’re already a member of any clients’ teams on Patchwork, you will be automatically allocated to the same local areas as they are. You can ensure that you always see the most relevant search results by simply logging into your Patchwork account and editing your profile to choose the areas you’re most interested in.


Slicker experience on smaller screens
As well as improving search capabilities, we’ve also improved site design so that it works better on smaller screens and mobile devices. This helps making using patchwork much smoother on tablets, laptops, and smartphones.

The main way we made this happen was by replacing clunky lists of information with easy-to-read cards that resize to fit the screen you’re using — so you may notice that a few pages look different the next time you log in.

Patchwork Responsive Card Display

New responsive design makes it easier to use Patchwork on smaller screens

Clear picture of connections for local leads
Finally, we’ve also provided local administrators with a much clearer picture of how our network of professionals connected by Patchwork is growing by allowing them to break down data by local council areas. This means that they can now better spot opportunities to grow the network.

Admin Dashboard Area Filter

Admins can now see data breakdowns for a local area

What do you think?

Please remember, we’re always interested to hear what you think about Patchwork. Let us know if you have any comments or feedback on the system.

And remember, you can use Patchwork every day to:

  • Find practitioners and agencies in the handy ‘phone book’
  • Add clients and invite workers to join your clients’ teams
  • Invite new colleagues to use Patchwork
  • Raise an attention for a client you are working with

Warm regards,

The Patchwork Team