Lichfield Council kick off Patchwork pilot

Front line staff learning about Patchwork

Back last year we began the first phase of our Safeguarding 2.0 project, exploring how the information surrounding social services could be better brought together to protect the people it is meant to serve.

It’s been quite a journey but this week we marked the launch of the beta version of Patchwork – our Safeguarding app with our partners at Lichfield District Council. This is the beginning of a four week trial of the working prototype, involving fifty people testing it as part of the local Let’s Work Together and Supporting Families programmes.

Most importantly of all, we feel we’ve listened to frontline professionals and built a prototype app with them for them that we think will help them in the most important thing they do each day – working closely together as a team, focusing their time on building the best possible relationships with their clients across the area.

The last ten weeks have seen an intensive period of getting the technology built and tested, giving us the opportunity to create an application that reinvents the way information is shared across local public services.

Before building the app, we we asked potential users of Patchwork to complete the sentence “wouldn’t it be great it Patchwork could…” Three big priorities stood out:

  • Provide the names, role and contact number of the professionals currently supporting a client
  • Illustrate which professional have an upcoming visit with the client and when
  • Illustrate which professionals have recently been in contact with the client and when.

We’re now keen to listen and see if Patchwork has managed to deliver.

Last week as part of the launch we ran two training sessions to introduce the completed first version of Patchwork to the people who have helped shape it. On Monday we brought in forty home visitors, from district nurses to fire fighters. Then on Tuesday ten practitioners joined the trial as part of Supporting Families programme, including youth workers and community safety officers.

“I’m really looking forward to is watching how Patchwork can help partners and agencies involved in social care become more in touch with each other. It’s going to help us put the families at the centre of a new structure, something our Chief Executive is fully behind. Above all else it’s fantastic that we’re able to use real families and real practioners, over twenty of us, in trying Patchwork out. Hopefully in four weeks we can come back together and look at the things that work, the things that need changing and most importantly show a new way to make information work for us, linking us closer with each other and the families we work with.”

Bob Haynes, Community Safety Officer at Lichfield District Council

Practitioners signing up to Patchwork

Working alongside information governance colleagues across the council, we’ve also developed a cross-agency data sharing agreement that allows professionals to use Patchwork from the district and county council, the PCT, schools and fire service. This has been helped in no small part by being supported to host Patchwork within Staffordshire ICT infrastructure.

So, what next? We’ll be working closely with our beta users over the next month, as well as hosting an event with our project partners NESTA in the very near future to share how Team Lichfield have used Patchwork, if it has brought value to their day to day practice and if, crucially, we’ve  helped strengthen the support networks around vulnerable children and adults.

In the meantime, you can follow our tweets, or sign up for the big updates here.

Also, if you’d like to talk to us about bringing Patchwork to your council, drop us a line.

Nina Dawes, Chief Exec of Lichfield, explaining the journey to the launch.