The project kicked off with a packed launch event at the start of the month. My carefully laid out table plans were happily discarded once it became clear that we had to find seats for the extra 25 people that had turned out to hear what Patchwork was all about (a problem we were happy to have!).
Introducing the event Brighton and Hove City Council Chief Executive, John Barradell was explicit that it should be about ‘putting families, putting service user, putting children at the heart of what we do’. In helping to coordinate and connect the team around a child or family, Patchwork will work to support practitioners to do exactly that.
The Brighton Programme Lead for Patchwork, Paul Brewer, explained that front-line staff regularly feed back on the challenges they face in connecting and sharing information with other practitioners. This project, he stressed, is aimed at looking at solutions. He described Patchwork as a “very simple lightweight web technology that allows people to know who’s involved with the child, and to make those connections that are so important to the delivery of services”.
Carrie then shared the Patchwork story to date. This was met with a host of questions about what the application can do and what more it may be able to do in the future. Feedback was incredibly positive and it was clear that there is a strong appetite for a solution to the perennial challenges of multi-agency working. Almost everyone who came along was keen to stay involved, providing their expertise to make sure it’s a success.
We were also given food for thought about the next steps for the project. Overwhelmingly the majority of questions were concerned with issues of consent, sharing of sensitive information and security of technology. Yet, there was also recognition that for it to work, it would be ideal for practitioners from all agencies working with children, to have access to the Patchwork app. As Carrie discussed recently, it’s going to be crucial to work through these issues.
We also heard about problems with existing technology for Children’s Services, and the need to remove complex and inflexible technology-led administrative practices. And, of course, there were a lot of views about what else people would like the app to do:
“It would be really important to be able to see the links between children and family members so that you can see the network that exist around the whole family”
“Are you able to see the historic data, about practitioners that were previously involved but no longer involved?”
“Does it have a service that allows you to message other people?”
‘It would be very useful if the tool could be used to email all professionals involved to meetings”
“Do you get automatic reminders to tell you that you are still listed as involved with a child?”
It is this input from practitioners that will continue to drive the way Patchwork is developed. Front-line staff involved in testing the tool in Brighton will share their views, not just on functionality, but on usability, to develop the right tool for Brighton. The task for the Patchwork team is to translate these views into useful functionality for the app.
Since the event we’ve been building on the momentum by talking and listening to individuals and teams, generating awareness of the project across the local authority and partner organisations. This has ranged from pastoral staff in schools, to domestic violence case workers in the police, to legal staff in the local authority. We’ve been hearing a lot about the day-to-day reality of stitching together all the people and organisations that support children and families.
Two things in particular have struck me from all these conversations. Firstly, I have been inspired by the passion people have for the job they do and the commitment to overcome these challenges. There is a real willingness to work together to give families coordinated support; they just need the right tools to help them do this. Secondly, there is a very determined focus to put children and families at the heart of any solution. We couldn’t agree more and are going to try and speak to children and families to find out what they think about the project.
The next month promises to be just as busy. We’ll keeping up the conversations, as well as following through on the issues that have been raised so far, including information governance. We also planning a follow-up workshop for front-line staff so that they can get their hands on the Patchwork app and find out how they can get involved in trialling it in the New Year!
If you have any comments, suggestions or would just like to find out more then please get in touch with me at kiran [at] wearefuturegov [dot] com