Patchwork goes global as pilot kicks off in Victoria, Australia

In our first major step into working with local public services outside of the UK, Patchwork will be launching in Australia over coming months, kicking off a pilot with a consortium of councils thanks to our partners MAV (or Municipal Association of Victoria) and a number of local councils.

Originally designed with frontline practitioners in Lichfield and Staffordshire, Patchwork will soon be used by local government 11 time zones and 24 hours travel away in Victoria, Australia.

Over the next four months we will be focused on training up a cohort of early adopters and enthusiasts to see how Patchwork can help to better coordinate their work in supporting families and young people to provide them with the best possible support. A team headed up by Patchwork lead Kirsty Elderton will work with practitioners to get the councils up and running and making the most of the system, improving ways of working and outcomes in the process.

Working alongside Kirsty are our Aussie design partners, DMA. Mel and Justin will work with Kirsty to both support the roll out, evaluate the impact but also take a specific look at Maternal and Child Health Services, mapping out where technology and service change could help a rethink in how M&CH practitioners are supported to do their job.

We’ll be blogging progress as we go, but for now here’s the press release circulated by MAV today.

_______________________________________________________________________________________________________________________________

Patchwork to pilot more connected family and youth services

19 March 2013

A new pilot project will work with a consortium of councils to transform the way governments interact with vulnerable families in maternal and child health, and youth services.

Cr Bill McArthur, President of the Municipal Association of Victoria (MAV) said Patchwork was a simple social technology solution to connect staff from different agencies working with clients in common.

“FutureGov, a leader in technology-led public service change will this week meet with Melbourne councils who have expressed in-principle support to participate in the MAV-funded Patchwork pilot.

“We hope to build on the success of the original UK Patchwork project developed by FutureGov.

“Using a simple web application, UK families have benefited from the administration efficiencies of agencies sharing and updating information when working with the same vulnerable clients.

“Patchwork can improve collaboration, offer joined-up services from multiple agencies, lead to earlier intervention where required, and deliver better outcomes for families.

“It builds a full picture of client needs while also achieving time and cost savings.

“While the MAV’s initial focus will be on maternal and child health, and youth services in pilot municipalities, the project is potentially applicable to a wide range of human service areas in which councils are involved.

“Once the pilot is complete, we will explore the opportunity to roll it out to all Victorian councils, and to create links with other public sector and community agencies.

“We have also briefed several State Government departments interested in being a part of the pilot,” he said.

The UK company FutureGov uses design, technology and change to rethink how local public services are delivered. Dominic Campbell, FutureGov’s founder is in Australia from 18 to 22 March to discuss the Melbourne Patchwork pilot with the MAV, interested councils and State Government departments.

Dominic Campbell said the FutureGov team was passionate about local government and excited at the opportunity to work with forward-thinking colleagues at the MAV and councils in Victoria to implement an innovative solution to joining up local public services.

“There is a real opportunity to rethink how frontline services are supported through well designed, user friendly technology and we hope to help play a part in this in Victoria,” he said.

Kirsty Elderton, Patchwork Program Manager will be in Australia to work intensively with pilot councils and other program partners from April to July.

– Ends –

For more information about Patchwork: http://patchworkhq.com 

Contact the MAV President, Cr Bill McArthur on 0437 984 793 or MAV Communications on (03) 9667 5521.

 

One Comment

Leave a comment

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>