Discovering valuable information in minutes, not hours

Patchwork has been designed to make life easier for practitioners for the benefit of their clients.

Some people prefer to use it as a super-charged phonebook, reducing the time spent calling around organisations trying to find out if other agencies are involved with their client.

Others prefer using attentions to keep in touch with their colleagues at other organisations. There’s no wrong way to use Patchwork.

What all of the people using Patchwork share in the common is the need for Patchwork to help them get their tasks done quickly and efficiently.

Our latest improvements – inspired by conversations with users and watching them use the system – help ensure Patchwork is easy to use, whichever way you use it.

Clear next steps and support

We’ve introduced banners to the main pages in Patchwork to help both new and existing users see at-a-glance how Patchwork can help them and their clients.

New banner on the dashboard

Be the first to know via automated email alerts

Patchwork’s not an “every day” tool — it’s there when you need it. By taking a few seconds to connect to your clients on Patchwork you’ll ensure that you’re automatically  alerted via email about important updates.  These include whenever colleagues join or leave your client’s team or when they have important information to share with you.


Automated alert emails for important client updates


Connect to clients easily with improved search

We’ve tweaked the search feature in Patchwork to provide you with more accurate results in a clearer display. This makes it easier to find the client, colleague or organisation you’re looking for.

Responding to user feedback, our Australian users now see statewide results first. Users can then filter results by their local areas to help find the most relevant local information.
More accurate search results

Simplified sign-on for easy access when you need it

There’s few things more frustrating than forgetting your password and then having to go round the houses just to try and reset it.

We’ve simplified the password reset process to ensure that you can use Patchwork when you need it.


What do you think?

Please remember, we’re always interested to hear what you think about Patchwork. Let us know if you have any comments or feedback on the system.

The more you know about your clients, the easier it is to help them. Find out who’s connected to your clients

Happy holidays from the Patchwork Team

A simplified design to bring you quicker results

We’ve streamlined Patchwork to make it smoother and speedier to connect with the other professionals who are supporting your clients.

These recent improvements cover several core features of Patchwork including;

  • Signing up as a new user
  • Finding your clients
  • Adding your clients
  • Viewing your client’s team of practitioners


Straightforward sign-up

We’ve made it simple for new users to activate their Patchwork accounts and discover the other professionals working with their clients.

This includes clearer email invites explaining what Patchwork is and how to get started. We’ve also added an interactive walkthrough to help new users find their first clients.

New users now experience a guided walkthrough to help familiarise them with how Patchwork can help their client

New users now experience a guided walkthrough to help familiarise them with how Patchwork can help their client


Fewer steps to see your connections

You can now connect to your clients even faster as we’ve added the option to join their team directly from the search results screen.

It’s now also quicker to add your clients to Patchwork if they are not already part of the network. We’ve made adding clients a seamless step from the search process to help as many of your clients benefit from the joined up support that Patchwork enables.

New Add Client Screen

It’s now easier to add your client if they aren’t already on Patchwork


Clearer view of your client’s team

We’ve redesigned the client pages to help you see at-a-glance the other professionals and organisations involved in your client’s life.

We’ve brought the other professionals contact details front and centre, as well as the option to email the entire team with a click. This is great for arranging multi-agency meetings or sharing updates about your client.

New client team page

Get a quicker overview of your clients team and how to contact them with the re-designed client pages


We hope these changes will help make it easier for you to use Patchwork to join up the support for your clients.

Please get in touch with us at [email protected] if you have any questions, feedback or suggestions.

The Patchwork Team

Patchwork now helps you see search results closer to home

We’re excited to share the news about our latest updates to Patchwork which make it easier for you to find relevant information:

Discover local information first
As part of our latest Australian update to Patchwork, we’ve made it easier for you to find your clients — as well as other local professionals and agencies working with them.

Anytime you perform a search on Patchwork, you’ll now first be shown relevant results within the local Council areas inside your District. If you don’t find what you’re looking for, you can easily expand these search results to cover a larger area.

Patchwork Local Area Default Search View

Patchwork now searches in your local areas first


If you’re already a member of any clients’ teams on Patchwork, you will be automatically allocated to the same local areas as they are. You can ensure that you always see the most relevant search results by simply logging into your Patchwork account and editing your profile to choose the areas you’re most interested in.


Slicker experience on smaller screens
As well as improving search capabilities, we’ve also improved site design so that it works better on smaller screens and mobile devices. This helps making using patchwork much smoother on tablets, laptops, and smartphones.

The main way we made this happen was by replacing clunky lists of information with easy-to-read cards that resize to fit the screen you’re using — so you may notice that a few pages look different the next time you log in.

Patchwork Responsive Card Display

New responsive design makes it easier to use Patchwork on smaller screens

Clear picture of connections for local leads
Finally, we’ve also provided local administrators with a much clearer picture of how our network of professionals connected by Patchwork is growing by allowing them to break down data by local council areas. This means that they can now better spot opportunities to grow the network.

Admin Dashboard Area Filter

Admins can now see data breakdowns for a local area

What do you think?

Please remember, we’re always interested to hear what you think about Patchwork. Let us know if you have any comments or feedback on the system.

And remember, you can use Patchwork every day to:

  • Find practitioners and agencies in the handy ‘phone book’
  • Add clients and invite workers to join your clients’ teams
  • Invite new colleagues to use Patchwork
  • Raise an attention for a client you are working with

Warm regards,

The Patchwork Team

Connecting Like Patchwork in Australia

Connecting Like Patchwork in Australia

Patchwork, the simple and secure web application that uses social technology to join up professionals across public services, has been piloted in five municipalities in Victoria, Australia.

A team headed up by Patchwork lead Kirsty Elderton has been working with practitioners to get the councils up and running and making the most of the system, improving ways of working and outcomes in the process.

Part of making sure Patchwork is adopted beyond the initial cohort of early adopters and enthusiasts is to explain to the wider staff at the five municipalities what Patchwork is, how the application works, and the benefits its bringing to them and their colleagues.

To help with this, the team at MAV (or Municipal Association of Victoria) have published an article featuring Patchwork in the September edition of Civic Magazine.

Headlined “Connecting Like Patchwork” in a nod to how Patchwork supports connected care and multi-agency working, the article gives a good overview of the background to Patchwork, how the application has met the councils’ needs and how it has been received by our colleagues in Australia.

You can read the full article below or take a look at the full issue of Civic Magazine here.

We’ll have more news on Patchwork’s progress in Australia once the pilot has been completed. In the meantime, sign up to the newsletter to keep up to date.

Connecting Like Patchwork

Developed by UK-based digital public service design company FutureGov and funded by the MAV, Patchwork aims to connect government departments and agencies, along with community organisations and health services that work with common clients.

Patchwork pilot councils Brimbank, Wyndham, Melbourne, Yarra and Kingston have worked collaboratively with the MAV and FutureGov since March this year.

FutureGov Patchwork Program Manager Kirsty Elderton spent three months in Australia to work intensively with the pilot councils and program partners.

“In designing Patchwork for Victoria we worked closely with the five councils that gave in-principle support to the project,” Ms Elderton said.

“First we worked at getting the intent right with the people we’d be working with as part of the design team – maternal and child health nurses, managers and administrators.

“Next we embarked on a great deal of background research into the design along with analysing and synthesising our information that formed the basis of the workshops we held with the councils.

“Finally, our research was matched with the best technology solutions to improve maternal and child health, and youth services.”

Around 140 clients and 30 practitioners from across the five pilot council areas signed up to be part of the Patchwork project.

Wyndham City Council Mayor Heather Marcus said the project was an effective way to use simple technology solutions to connect staff from different agencies working with the same families.

“By connecting the team around a family, it leads to earlier interventions and better outcomes,”  Cr Marcus said.

“The information families provide is securely stored on the Patchwork application and it’s also important to remember that families must agree to take part in the program before they provide any details.”

Melbourne City Council also saw value in Patchwork’s ability to connect vulnerable families through its universal and enhanced maternal and child health services.

“Most councils are aware of the risks to young children,” Melbourne Family Health Coordinator Wendy Jones said.

“In the annual child death review report, it is often identified that professionals that have information about the child and the family had not been connected.

“There are a lot of people working in this field that are passionate about looking at ways to come up with better solutions.

“We saw Patchwork as a product that can meet this need, particularly when families move out of the municipality, to keep them connected.”

Brimbank City Council joined the pilot project to explore ways Patchwork could assist local youth service providers.

“We saw a number of benefits in Patchwork including improving collaboration between providers,” Director Community Wellbeing Neil Whiteside said.

“There are also potential benefits to young people who have workers with multiple service providers, and it will help workers identify who else is working with the young person while enabling access to other providers’ contact details.”

MAV President Bill McArthur said while the MAV’s initial focus had been on maternal and child health, and youth services, Patchwork could be applied to a wide range of human service areas.

“We will explore the opportunity to roll it out to all Victorian councils, and to create links with other public sector and community agencies,” he said.