Discovering valuable information in minutes, not hours

Patchwork has been designed to make life easier for practitioners for the benefit of their clients.

Some people prefer to use it as a super-charged phonebook, reducing the time spent calling around organisations trying to find out if other agencies are involved with their client.

Others prefer using attentions to keep in touch with their colleagues at other organisations. There’s no wrong way to use Patchwork.

What all of the people using Patchwork share in the common is the need for Patchwork to help them get their tasks done quickly and efficiently.

Our latest improvements – inspired by conversations with users and watching them use the system – help ensure Patchwork is easy to use, whichever way you use it.

Clear next steps and support

We’ve introduced banners to the main pages in Patchwork to help both new and existing users see at-a-glance how Patchwork can help them and their clients.

New banner on the dashboard

Be the first to know via automated email alerts

Patchwork’s not an “every day” tool — it’s there when you need it. By taking a few seconds to connect to your clients on Patchwork you’ll ensure that you’re automatically  alerted via email about important updates.  These include whenever colleagues join or leave your client’s team or when they have important information to share with you.


Automated alert emails for important client updates


Connect to clients easily with improved search

We’ve tweaked the search feature in Patchwork to provide you with more accurate results in a clearer display. This makes it easier to find the client, colleague or organisation you’re looking for.

Responding to user feedback, our Australian users now see statewide results first. Users can then filter results by their local areas to help find the most relevant local information.
More accurate search results

Simplified sign-on for easy access when you need it

There’s few things more frustrating than forgetting your password and then having to go round the houses just to try and reset it.

We’ve simplified the password reset process to ensure that you can use Patchwork when you need it.


What do you think?

Please remember, we’re always interested to hear what you think about Patchwork. Let us know if you have any comments or feedback on the system.

The more you know about your clients, the easier it is to help them. Find out who’s connected to your clients

Happy holidays from the Patchwork Team

Patchwork By Practitioners for Practitioners, Simple.

We feel that the only way to make something truly usable is to involve the people who will use it in its creation. That’s why Patchwork has been designed this way from the start, working with practitioners in Westminster, Staffordshire and Brighton who have helped us to hone in on what was truly useful to them.  We are pleased to say feedback has been coming in thick and fast from practitioners using Patchwork all over the country.

At FutureGov we use this feedback to work out what we need to do next to develop Patchwork, without compromising the purpose of Patchwork.   These improvements will make the tool more useful for you in your work with clients by revealing the often hidden network of practitioners around a client more quickly and easily.By using practitioner feedback to develop  small changes and releasing them quickly and frequently Patchwork will really keep in step with what practitioners need.

Changes are usually small, beautifully designed and intuitive to use, so should not require any additional training but if there are questions please  contact your local Patchwork administrator or email us at [email protected].  This email address can also be used to send in any feedback about the product so that we stay close to Practitioners as usage of the tool increases.  We will also be keeping this blog up to date with changes as and when they land.  We think designing things with the people who use them is a good thing to do and we hope you do too?


Patchwork Feedback – Names

One of the most crucial bits of information around a client is their name. For many clients, this is a straight forward piece of information that never changes. For others though, their name or what they like to be called is not so straight forward, so the Patchwork system needs to be able to accomodate this.

The system already allows clients to have their alias recorded as well as their name, for example where they are commonly known by another name other than their legal one. We’ve heard instances where names may need to be changed quite regularly as well, for example where a new born baby changes name a few times before the parents or guardians settle on a name for the child. So, what we’d like to know is;

– Is ‘alises’ the right terminology for the alternative names a client may have? Would you talk about the client being known by an ‘alias’? Is it important to indicate which name is the client’s ‘legal name’.
– would it be useful to have an audit trail of names, so you can go through and see the old names clients may have used?
– should people be able to edit a client’s name in the system? If so, should anyone be able to do this, or just a few specially approved people per organisation?

Leave us a comment below to tell us what you think, or email [email protected]

Patchwork Feedback – The Increased Concern Button

This week’s topic for your feedback is what is currently called the ‘Increased Concern’ button.

increased concern button screenshot

This button has caused a lot of debate amongst front line practitioners already, so for version 1 of the Patchwork system, we want to know what you would like to do with it.

First of all, it’s probably worth explaining where it came from. The idea for it first arose in Staffordshire, where practitioners wanted a way of indicating that they had an increased concern about a particular client. This wasn’t the same as the client being demanding or in high need of services, rather the button was meant to indicate that something had changed and was not quite right with a client, even if nothing specific could be pointed to.

The idea was that if three practitioners each pressed the increased concern button on a client record, they would all be able to see each others increased concern, prompting them to meet to discuss their concerns.

However, having collated the feedback to date, we know that this functionality is something we still need to learn more about. But we have some ideas on how this might work in the new version of the system.

We feel that if a practitioner working with one of your clients clicks that they have an increased concern about a client, this should become visible to all the other practitioners working with that client. You will be able to see all the practitioners who have a concern and are therefore able to contact them to understand more about the reasons for the concern. If you have raised a concern and others then do the same, you should be notified by email that someone has raised a concern about one of your clients. You can also remove your concern when you no longer feel it is necessary.

So, the questions we’d like you to consider and answer as appropriate are;

– Should the increased concern button be in the system at all?
– If so, in which sort of scenarios do you think it would be useful?
– What should happen when the button is pressed? Should everyone else be able to see that it has been pressed, or only the person who pressed it? Should pressing it send an email to anyone?
– Should the ‘increased concern’ be set to expire after a set amount of time?
– Should the button be renamed to something like ‘increased attention’?

Leave a comment or email [email protected] to let us know what you think.

Patchwork Feedback – Email Notifications

One thing people have said they would find useful about Patchwork is the ability to have it help them without them having to log into it every 5 minutes. With this in mind, lots of people have been asking for it to email them with notifications of updates being made to client records and so forth. Of course, we want to balance this with the system not overwhelming people with emails, as there’s nothing more likely to put you off using a system than it constantly spamming you.

So, what would be really useful for us is if you could tell us;

– what sorts of email updates you would find useful. Which changes on a client record would you want to be emailed about, and which are you happy to wait to see next time you log in?
– how time critical are these updates, for example often would you want the system to email you? As soon as it happens? At the end of the day? At the end of the week?

Leave us a comment below to let us know, or email [email protected]

Patchwork Feedback – Client Profile

One of the most important elements of the whole Patchwork system is the profile page for each client. On this page, you are presented with both the information on the client, and information on which practitioners are working with that client. At the moment the page presents you with the following information;

– Name (and any ‘alias’)
– Address
– Date of Birth
– Telephone number
– Agencies working with the client
– Details of agents working with the client within those agencies
– A list of activity on that client record (e.g. agents being added/removed, client details being updated).

However, we’d like to know if this is the right information. Is there any other information you would find it useful to record about a client? For example, would it be of use to be able to add a photograph of the client to their record?

Let us know what you think using the comments section below, or email [email protected]

Patchwork Feedback – Terminology

One thing we want to make sure that we get right with Patchwork is the terminology the system uses. Nothing in the Patchwork system should be complicated to understand, and we want to make the system feel like the rest of the web in terms of its simplicity and design.

So, is there any text in the Patchwork system so far that has confused you when you’ve read it?

At the moment, the system talks about practitioners as ‘agents’ and the organisations they work for as ‘agencies’. Do these terms make sense? Are we best talking about the people you work with and support as ‘clients’?

Do leave us a comment below to let us know your thoughts, or email [email protected]

Patchwork Feedback – The Practitioner Profile

This week we want to know what you think about the information that Patchwork stores about you, the practitioner. We need to get the right balance here, between providing all the information you need to know about other practitioners, whilst not asking you for more than you would be comfortable to share.

At the moment, Patchwork asks practice to provide;

– First name
– Surname
– Email address
– Contact Telephone Number
– The agency you work for
– Your role within that agency
– A description of your expertise

Is this enough? Is there anything else you think would be useful for practitioners to say about themselves? Would a photograph of the practitioner be of use too?

Let us know in the comments below. Alternatively, email [email protected].

Welcome to the Patchwork Feedback Process

Gez SmithHello, and welcome to the Patchwork blog for those of you who’ve not visited this part of the Internet before. I’m Gez, and I’m the product manager for the Patchwork system, which means I act as the bridge between you the practitioners, and the developers who actually build the software, acting as the ‘translator’ between the two groups.

We’re developing the Patchwork system some more at the moment, and so we’re going to be using this blog over the coming weeks to ask you some questions about how you think it should work, and hopefully provide you with some feedback on how we’re going to act on what you tell us as well.

We’ll be inviting you to share your thoughts by adding a comment to an individual blog post whenever you’ve got something to say. If you’d rather share your thoughts in private though, just email [email protected], which will come straight through to us here.

We’ll be starting with some specific questions about different parts of the Patchwork system and how you think they should work from next week. In the meantime though, if there’s anything you want to share about how Patchwork works at the moment, do let us know.

Looking forward to hearing what you have to say!