Connected Care: What Is It and How Does It Work?

Connected Care

Connected Care empowers people

The hot topic for social services right now is Integration. In particular, the joining of health and social care, and better multi-agency working.  The high-profile tragedies we have seen over the past few years have highlighted the difficulties of coordinating agencies and ways of working to give truly personal care.  But will the Holy Grail of ‘Integration’ really achieve that?

The emphasis of much ‘Integration’ talk is the same-old top-down stuff we’ve heard before.  Integrating big IT systems, integrating data, integrating teams.  So far, so structural.  But truly personalised care is not top-down or structured, it’s nuanced, deeply personal, networked, and beautifully human.

For us, the future is not about One Integration to Rule Them All, it’s about smaller lightweight technology that fits together elegantly and supports practice, rather than dictating it.  Most of all, it’s about empowering people, freeing practitioners, and sensitively designed ‘Connected Care’.


Patchwork is a more human step towards truly Connected Care

Our response has been to develop Patchwork, an easy-to-use web tool that reveals the hidden network of practitioners around a client.  It quickly lets staff see who else from which other agency is working with their client, and gives them the information they need to get in touch for a human conversation.  

We know that the support networks for families are complex and diverse, which is why we have the full range of agencies signed up, including the voluntary sector and pharmacists as well as all statutory agencies.

Patchwork is a lightweight web tool that lets professionals see who else is working with their client, bringing together the team around them from a whole range of organisations.  From small voluntary groups to the large statutory bodies.


Connected Care Developed with Practitioners

Patchwork has been developed WITH practitioners, so it really works for them.  Over the last four years we have listened carefully to their needs and challenges, understanding how they work and what technology we could build that would support them to do their jobs.

Patchwork isn’t a replacement for larger case management systems, its a light layer that supports better multi-agency working and keeps everyone in the picture.  Accordingly it’s priced a lot lower than you’d expect and doesn’t need any heavy duty training or special teams to make it work.


Connected Care Further Reading

Patchwork to pilot more connected Family and Youth services

Connecting Like Patchwork