What is Patchwork – Video Transcript
Hi, I’m Mark and I’m a youth worker.
The young people I work often have a number of different practitioners working with them.
When I’m working with a child it’s helpful to have a view of this team around the child, so we can coordinate our support and keep them safe.
It can take a long time to gather this information and build up a full picture about who else is working with a child.
And sometimes people get missed, which can impact the support the child receives.
This is where Patchwork really helps me. It’s a simple multi-agency web app. It allows practitioners across a range of organisations to quick access contact details of other frontline staff working with their clients
It’s really easy to use. I simply have to register that I’m working with a client, this adds them to my client list. And if i click through to their record I can see the agencies and practitioners working with them.
I can see their contact details, which means I can call them really easily.
If i know that someone is working with the client, then Patchwork allows me to invite them to be part of the team.
And if I know someone has stopped working with them, then they can just be removed.
I just need to update my profile if I’ve changed my mobile or contact details, and everyone can see the latest information.
And all of these changes are tracked on the activity feed, so it’s easy for everybody to see exactly what’s going on with the case.
If I feel a child needs some extra attention, then I can signal this on Patchwork. This become visible to all other practitioners in that client’s team.
And I can see where others have also raised concern about any of my clients. And I can follow up with a phone call if necessary
When we know the whole team working with a client, we can work together, more effectively, which is great for the client.
So that’s Patchwork, a better way for me to connect with other professionals and clients.